Refund Policy

1. Introduction

Thank you for choosing Traventura. This Refund Policy outlines the terms under which refunds are granted for bookings and services purchased through our website. By using our services, you agree to the terms of this Refund Policy.

2. Booking Confirmation

All bookings made through Traventura are subject to confirmation and availability. Once a booking is confirmed, it is subject to the terms and conditions of the service provider and our Refund Policy.

3. Cancellation and Refund Requests

a. Cancellation by Customer:

Flights: Refunds for flight cancellations are subject to the airline’s policies. Most airlines have specific cancellation and refund policies, which may include cancellation fees or non-refundable tickets. Please refer to the airline’s terms and conditions or contact their customer service for details.
Hotels: Refunds for hotel bookings depend on the hotel's cancellation policy. Some hotels offer free cancellations up to a certain period before check-in, while others may have non-refundable rates. Please check the specific hotel's cancellation policy at the time of booking.
Car Rentals: Refunds for car rental cancellations are subject to the rental company’s policy. Typically, rental companies offer refunds if cancelled within a certain timeframe, with possible fees depending on the timing of the cancellation.
Travel Packages: Refunds for travel packages (flights, hotels, and other services bundled together) are subject to the terms of the package provider. Packages often have specific cancellation policies and may involve multiple service providers.

4. Refund Process

To request a refund, please follow these steps:

Contact Us: Reach out to our customer service team with your booking reference number and details of your refund request.
Submit Documentation: Provide any required documentation, such as proof of purchase, cancellation confirmation, or other relevant information.
Processing Time: Refunds will be processed within [X] business days after receiving all necessary documentation. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

5. Non-Refundable Items

Certain items or services may be non-refundable, including but not limited to:

Non-refundable booking fees or administrative charges.
Certain promotional or discounted rates.
Fees imposed by third-party service providers that are not covered under our policy.